Products are unable to be exchanged. However, you are able to return the unwanted item(s) for a refund and place a new order for the desired item(s).
Returned products must be in their original packaging without any missing contents.
If you are not using our pre-paid shipping label, we suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. ivogue.store is not liable for lost or stolen return packages during transit/delivery.
he prepaid return label is not available for international returns.
Promotional Gift Items: All promotional gift items are not eligible for Returns, Exchanges, or Warranties.
Bundle Items:To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase, and the order will be refunded accordingly.